Category Archives: EMail
Many factors combine to make a website great or not so great. If you are experienced when it comes to website maintenance then it is likely you will know and understand most of them. However, if you are planning to launch your website in the coming months, or have been managing a website for a while but are still relatively ‘green’ in terms of knowledge and experience, then there are likely a number of things you aren’t aware of that could be affecting your website.
We have looked at the five biggest factors you need to keep in mind that could be causing substantial damage to your website in a variety of ways.
Malware on your site will often redirect customers elsewhere, which will make your site look like you have high traffic but no sale. Malware can land on your your site through any apps or plug-ins you might use, particularly open source ones, so be sure to be careful about how you use these.
Whereas malware typically affects where your customers go, viruses on your website can infect the system of anyone who visits your site, usually without them realizing what has happened. Your hosting company might also pick up on the fact that your site is infected and decide to close it down, especially if there is the possibility of infecting sites on the same shared server space.
You have probably heard the term bad neighborhoods in terms of SEO and where you should and should not build links. However, you could also fall victim to a bad neighborhood if there is a problem with a shared server. For example, if one website on a shared server is flagged for spam, search engines will block the IP address rather than the individual site, meaning you could see massive problems without knowing what is actually going wrong.
Novice webmasters often dismiss loading times as unimportant because it depends on how fast an internet or data connection is. While this is true to some extent, you also have to consider the way Google and other search engines look at loading times. SEO is about user experience more than ever before, so if your pages take an age to load, you cannot expect to see yourself featured highly in the search rankings.
Ensure these five little known or considered factors are not undermining your website, and be sure to take decisive action if they are.
Shared hosting is a convenient and cost effective hosting option where many different websites take up space on the same server. Generally practical and sufficient for smaller websites and those with minimal to moderate traffic, shared hosting does exactly what its name says – it hosts your website in a shared resource environment. This is a cost-effective solution for smaller websites. Although the biggest benefit to this type of hosting service is the low cost and convenience (there’s no particular expertise required and management is easy), the bandwidth and storage space available for a moderate to very high traffic business websites will often be less than satisfactory.
Sharing a Server with Multiple Users
Multiple customers using a shared server benefit by the shared cost of utilizing the same storage space. However, what is gained in terms of price is often lost in terms of speed, efficiency and storage space. A limitation on the use of the server’s resources will ultimately come into play if the website begins to use up to many resources in comparison to other users. In this shared hosting environment you are sharing the same IP server address with other users. Therefore, any problems caused by other websites within this space can potentially affect the operation of your site in a negative way. However, with large, established and reputable hosting companies, this will mostly likely not be an issue for the average user.
One major advantage of shared hosting is the simplified management aspect. The provider of shared web hosting is responsible for keeping their servers in good condition, complete with necessary software updates, etc. They are responsible for keeping the storage environment secure for all websites and fixing any problems with uptime or compatibility issues that may arise. On the other hand if you use a dedicated server, much, if not all of this responsibility rests on your shoulders.
Therefore, the shared hosting option is often the best choice for beginners. All of the basic activity of setting up email addresses, adding domains, etc. can be easily managed from the Control Panel which is offered as a true cPanel environment at JaguarPC. All the rest is taken care of by the web hosting company. As well, the cost of renting the server is shared by multiple users, making it the most affordable among hosting options.
JaguarPC wants to make it easy for you to get the quickest and most accurate responses when you need help from our support team. A few extra inclusions of information to your ticket when you submit a request for support can go a long way in helping us assist you more quickly.
While we strive to provide you with the most rapid response and resolution times it is often the case that we need additional information in order to access your server or to more specifically pinpoint the exact issue. You can help us expedite your tickets if you provide us with a few more pieces of data and the details related to your support situation and account. Please include the following information in your support tickets. This list includes the items that we most often find excluded from tickets. The lack of these details can create a necessity for our support teams to request additional information instead of beginning to work o the issue itself.
• Provide the specific error you are encountering to our technicians.
• Pass onto our technicians a path as to exactly how they can reproduce the error.
• Provide any log ins that are necessary throughout the path of the error.
• Screenshots of the problem or error can help demonstrate the issue.
• The last four digits of your credit card on file or the last invoice amount allow us to verify your identity and keep your account secure when you submit issues via e-mail as opposed to directly logging into our ticketing system.
Here at JaguarPC we strive to make our services and support systems work better for you. Our ultimate goal is to get you, your server and your website back into action and back on track as quickly as possible. When you include these simple but necessary pieces of information then our team can spring into action and begin to move forward towards an immediate solution almost instantly. Our teams are eager to help you and a few additional details allow them to help you wrap up your issues in a snap.
At JaguarPC our technical support team responds to a variety of issues which might seem overwhelming to some technicians. The expectations that we place on our technical support team at JaguarPC include high response standards and a thorough knowledge of industry specific situations. Mike P. fits that bill to a “T” and all of the team members of our technical support staff enjoy not only his easy and fun nature but also his high speed problem resolution attitude.
Q: What caught your attention and helped you decide to take a position as a technical support agent with JaguarPC?
A: The main thing that attracted me to JaguarPC was its’ well known background for providing awesome services backed by amazing support teams. At the time, JaguarPC was everywhere and I just thought JaguarPC is the place for me!
Q: What is the best part of your job?
A: The best part of my job is that every day is different and diverse. It has never been the case, in my 12 years of being in the web hosting industry, that I have come into work and done the same thing over and over again.
Q: What activities do you enjoy when you find some leisure time?
A: Well, I have a wife and 2 children (girls) with a 3rd on the way, hopefully a boy! So, much of my time is devoted to my family outside of work. I “USED” to be an avid gamer and movie watcher but life changes. If I get the chance, which isn’t very often, I might be able to slide in a game here and there. Otherwise, I’m a huge fan of MotoGP especially the TT (Tourist Trophy) over on the Isle of Man.(more…)
Several years ago I started having problems sending email to my customers. The only time I send email is to update a customer on the status of their order, or to ask a question about their order.
I don’t send spam, but on the few occasions that I sent email to customers about their order, some of the customers did not receive the email.
I’m talking about a time period a few years ago, but I know that some of the problems I experienced are relevant today.
ComCast rejected the email as Spam. At least ComCast sent a failed notice, and thanks to ComCast I realized there was a problem.
AOL just let the email go into a black hole without a response to the sender to let you know there was a problem.
Gmail, and MSN sent the mail to a spam folder. If the recipient was not checking the spam folder they did not get the email.
Yahoo was unpredictable. Sometimes the mail would go to a spam folder, and sometimes it just disapeared.
I was reminded about these problems due to this post by rachidny who is a Jag Customer. rachidny was having problems getting his email through to the intended recipient in the same way I was having problems a few years ago. In my experience adding a SPF record will take care of problems with many ISPs like ComCast, and AOL.
With MSN/HotMail you need to submit your SPF record to MSN at https://support.msn.com/eform.aspx?productKey=senderid&ct=eformts
The SPF record will satisfy most ISPs, however in my experience it will not satisfy Yahoo. Yahoo wants a domain key. Thats really strange because at least 75% of the spam I recieive has a domain key.
If you need to get email through to all the recipients you have to play the game.
If you have CP you can set up SPF and Domain Keys under email authentication.
If you are using Plesk Support can set this up for you.